888-288-TEES
info@morethantees.com
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CONTACT US
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FAQs
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Your company branding and promotions shouldn’t be a chore.

At Cool Air Creations, Inc. our focus is your success.
Partnering with Cool Air Creations, Inc. and working with the vast knowledge base our Promotional Advisor team offers makes your job just that much easier.

We take the time to understand your project, identify your goals, and guide you through the product selection(s) best suited to position your promotions’ success and ROI.

We are not simply “Sales Reps”

We live this industry 24/7 and we have our finger on its heartbeat.

Cool Air Creations, Inc. has been a leader in the custom screen printing, embroidery, and promotional product industry for 37 years.

We decorate IN-HOUSE (most others don’t), which means WE HAVE CONTROL!

Let’s Talk!

Here are some things to consider—and some of the most common up-front questions we hear.

We are ready when you are!

General

Pricing depends on several factors, including quantity, number of print colors, garment type, and decoration method. The more you order, the lower the cost per item. Contact us for a fast, free quote.

Yes, minimums vary depending on the product and printing method. Screen printing typically has higher minimums than embroidery or digital printing.

Absolutely. We offer volume pricing—larger orders receive better pricing per piece.

Some orders may require a one-time setup fee, especially for screen printing. We’ll always let you know up front—no surprises.

Yes! We encourage it. Reach out with your design, quantity, and product type, and we’ll provide a detailed quote. If you need help with product selection, we’ve got that covered as well.

We accept major credit cards, checks, and other standard payment options. Contact us for details.

Artwork & Design

Vector files, such as AI, EPS, or PDF, are always preferred. High-resolution PNG or JPG files MAY also work, depending on quality—but show us what you have, we’ll help guide you.

Yes—we offer full graphic services.

Absolutely. Our team of artists can help with anything you need to get your artwork print-ready.

Generally speaking, any artificial intelligence (AI)-generated artwork is useful only for concepting and visual referencing. These images often lack the resolution, detail accuracy, and production-ready quality required for professional printing, embroidery, or other manufacturing processes.

Because of this, we cannot guarantee production results with AI generated files. Such files may require artwork preparation before we can proceed. So, customers should not consider their AI-generated artwork as final or production ready. All AI-based images require review from a professional designer, and potentially, significant refinement, vectorization, and quality control.

Yes. We always provide a digital proof for approval prior to beginning actual production.

No problem. Our team can help bring your idea to life from scratch.

Products

We offer the largest selection of garments and promotional products in the industry. If you need help with selection, we are here to help.

While it’s not encouraged, in some cases, yes. Contact us to discuss your specific items and ensure they are suitable for decoration. We have no way to guarantee or warranty the goods in this case.

Turnaround Time

Typically, an order will take 7–10 business days from start to finish, depending on order size, project complexity and receipt of timely art approvals.

Yes! We do this daily! The Cool Air Creations, Inc. production team does whatever it takes to meet your deadlines. In some cases, there may need to be a fee associated—but contact us and we’ll see what we can do.

Physical decoration starts only after you approve your final art proof. However, it is worth noting that, typically, by then, your garment selection will have been made, and the goods already ordered.

Shipping & Pickup

Yes, we ship globally via all popular shipping methods.

Yes! We’d love to see you! Local pickup is available right at our corporate headquarters in Smithfield, Rhode Island. We’ll notify you when your order is ready.

Shipping costs depend on order size, weight, and destination. We do what we can to minimize these charges for you by selecting the best method for your particular order.

We do offer local delivery via our trucks. Depending on order size, there may be a small fee—ask us for details.

Changes, Returns & Issues

Possibly—contact us immediately and we’ll see what we can do. Once goods are ordered, changes may be subject to restocking fees.

If we made an error, we’ll make it right. Contact us immediately so we can resolve the issue.

You are ordering custom goods. Because items are custom, we cannot accept returns for sizing issues. We recommend reviewing size charts carefully before ordering.

Reordering

Yes! We keep your artwork on file for easy reordering. You will, however, still need to meet order minimums.